By Derk J. Boss
Just about all incidences of dishonest, robbery, fraud, or loss will be detected in the course of the surveillance of serious transactions, audit observations, and experiences of key metrics. supplying proven-techniques for detecting and mitigating the ever-evolving threats to on line casino safeguard, this publication covers the middle abilities, wisdom, and strategies had to shield on line casino resources, site visitors, and staff. Drawing at the authors’ six a long time of mixed event within the undefined, on line casino protection and Gaming Surveillance identifies the most typical threats to on line casino safety and gives particular strategies for addressing those threats. From actual protection and protection administration to desk and gaming surveillance, it information a number of most sensible perform suggestions, thoughts, and strategies, as well as the metrics required to successfully display screen operations. The authors spotlight important research instruments, together with interview options and proof amassing. additionally they conceal IOU patrol, tri-shot insurance, surveillance audits, risk research, card counting, video game security strategies, avid gamers’ membership robbery and fraud, surveillance regular working methods, nightclub and bar safety, in addition to surveillance education. whole with a thesaurus of gaming phrases and a resource-rich appendix that comes with priceless varieties, this ebook covers every thing surveillance and defense pros want to know to prevent high-profile incidents, high priced compliance violations and harm to estate and profit. It’s pros like Al and Derk who personify the professionalism that's an important whilst developing and working sleek on line casino defense and surveillance departments. This booklet will fast develop into the Bible for any defense and surveillance officer.—Roger Gros, writer, worldwide Gaming enterprise journal
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Additional info for Casino Security and Gaming Surveillance
Information, documentation, controls, policies, and procedures used by the department or area to be audited or to complete the transaction are gathered. Personnel assigned to the audit, including supervision, should review all such information prior to commencing the audit. Photos of employees, subjects of interest, or suspects may be included in the case file, as well as work schedules and any other pertinent information. The parameters of the audit are established: time and date to start and end audit, who is assigned specifically to audit each shift, person responsible (case manager), types of notes to be made, who is authorized to know about the audit.
I believe in audits strongly, as anyone who has ever worked for me will tell you. It is one of the reasons our teams were successful. I don’t know why other surveillance directors don’t use them. They always provide information or catch something somebody shouldn’t be doing. I recommend to you here that if you want to increase your department’s detections and to operate proactively, set your team to doing audits. If your staff diligently performs the audit you’ve assigned, you will soon see a turnaround.
In essence, use of a covert camera may have to be justified to your superiors or even in defense to litigation. If you are unsure about whether you should use a covert camera or not, it is usually better to err on the side of caution and not to use one until you have received legal counsel. 1 Case History The bar was an area of concern for the beverage manager. Sales were down and employees frequently disappeared into the storage area for undue lengths of time, affecting guest service. Of course whenever the manager went into the bar area, everything and everybody looked fine.